Did you know that the average hotel employee has around five seconds to impress during an interview? Make sure you stand out from the crowd with this resume template. Hotel front desk staff work some of the busiest shifts in any business. They are under pressure constantly and have to be organized and efficient at all times. Therefore, hotel front desk employees need to be flexible and able to switch tasks quickly. To help you get your foot in the door, we’ve created this resume example for hotel front desk staff. The front desk is where visitors first see a hotel, so it needs to look professional and invite from start to finish. You need to convey professionalism, attention to detail, and a friendly attitude in your resume. Read on for tips on how you can land this job sooner!
Hotel Front Desk Employee Resume Example
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Hotel Front Desk Agent Resume Example
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Hotel Front Desk Manager Resume Example
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Hotel Front Desk Clerk Resume Example
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Hotel Front Desk Supervisor Resume Example
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Hotel Front Desk Representative Resume Example
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Hotel Front Desk Coordinator Resume Example
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Resume Objectives for Hotel Front Desk Staff
The resume objective is where you write down your short-term or long-term goals, explaining why you are the best person to fill this job. For hotel employees, your dream could be “Seeking a position at a high-end hotel where I can increase my guest service skills.” Since you’re applying for the front desk position, you should include your proficiency with technology, such as computer software. High-end hotels such as the Ritz-Carlton require their employees to be proficient in computerized booking and inventory systems. Your resume objective will set the tone for the rest of your resume, so be sure to choose keywords with which you want to be associated if you’re applying for a specific position, including the job title and location in your resume objective so the hiring manager can easily find you. If you’re applying for any hospitality job, “Seeking a full-time hospitality position with opportunities for advancement” is an excellent general objective for your resume.
Summary of Duties for Hotel Employees
To summarize the duties of hotel employees, the front desk staff is responsible for: answering the phone, greeting guests, handling complaints, booking guests, taking payments, arranging transportation, managing lost and found items, and operating the computerized booking system. If you’re applying for a luxury hotel, you may also be required to assist guests with special requests such as babysitting, gift-wrapping, or booking tours. If you’re applying to a chain hotel, you’ll likely be trained on the specific computer programs used across the chain. The front desk staff is also responsible for collecting room service orders, paying, and delivering items such as newspapers, room service, and ice. Finally, if there’s a problem with a guest’s room, the front desk staff is responsible for handling it, such as if the guest requests more towels or a new space.
Resume Format for Hotel Employees
The resume format for hotel employees should be consistent with the industry standards. The standard resume format uses an eight-by-ten-inch page with one-inch margins on all sides. Your name and contact information are included at the top of the page, followed by the Employment History and Education sections. First, the Experience section is where you write a summary of your key responsibilities. Next, the Education section is where you list your schools, degrees, and graduation dates. Next, the Skills section is where you detail your computer and language proficiencies, along with any other relevant skills. Finally, the References section is where you list the names, addresses, and phone numbers for your references.
Resume Content for Hotel Staff
This is where you write your work history, education, and skills. Depending on the hotel you’re applying for, you may need to list specific computer programs you’re proficient in, such as Microsoft Word, Excel, and Outlook. In addition, you may be required to list additional languages, such as Spanish or Mandarin. You may also be asked to include the languages you’re fluent in. Finally, if you’re applying to a hotel that requires a particular skill, such as being a certified nursing assistant, you should include this information in your resume.
Resume Skills to Display for Hotels
The following are resume skills to display for hotels: communication skills, guest relations skills, organization skills, prioritization skills, problem-solving skills, attention to detail, and computer skills. Communication skills: The front desk staff is responsible for resolving guest complaints and resolving them quickly. You must be able to listen to both guests and your manager and respond appropriately. Guest relations skills: For the front desk staff to be adequate, they must have strong interpersonal skills. This includes the ability to empathize with guests and make them feel comfortable and welcome. Organization skills: Organization skills are essential for the front desk staff because they are responsible for booking rooms, handling payments, resolving complaints, and resolving issues promptly. They must be able to switch tasks quickly and prioritize their work. Problem-solving skills are essential for the front desk staff, as they are often put in a position to solve guest complaints and issues.
Conclusion
The front desk is where guests see the face of the hotel, so it needs to look and act professional and welcoming. You need to convey professionalism, attention to detail, and a friendly attitude in your resume. We’ve created this resume example for hotel staff to help you get your foot in the door. Now that you know how to write a resume for hotel staff, it’s time to start. Make sure you follow all the tips we’ve listed above for the best results!